Article Image United Airlines Breaks Taylor Guitar - Musician Fights Back!


United Airlines Asks Dave Carroll to Pull Damaging Video

Written by Subject: Media: Internet

United Airlines Asks Dave Carroll to Pull Damaging Video

By Sharlene Holt

Musicians for Freedom

Here's one of the most satisfying stories of the year...a harsh lesson for United Airlines! Since I own and play a Taylor guitar, I was especially amused to watch the video, which features one. In appreciation for the product recognition from the video, which has lead to a sharp increase in orders, Taylor Guitars sent the musician two new custom guitars! Here's the story. A musician named Dave Carroll had difficulty recently with United Airlines. Apparently, United damaged his treasured Taylor guitar ($3,500) during a flight. Dave spent over nine months trying to get United to pay for damages caused by baggage handlers to his custom Taylor guitar.

During his final exchange with the United Customer Relations Manager, he stated that he was left with no choice other than to create a music video for YouTube exposing their lack of cooperation. The manager had responded , "Good luck with that one, pal." Dave posted a video on YouTube, which has since received almost seven million hits. United Airlines contacted the musician and attempted settlement in exchange for pulling the video. Naturally his response was, "Good luck with that one, pal."

3 Comments in Response to

Comment by Curt Beall
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 Loved the video!!! I had the same experience with Delta. Darn I wish I would have written a song about it and made a video. Thanks for the  smile. I'm glad Taylor stood up for you. I love my 814c  

Comment by TheRockster
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I want Dave to do a new song, called, "Obama breaks countries."

Comment by Powell Gammill
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Thanks for the update:

2nd song: