Books are still a major part of Amazon's business, which explains why it so aggressively pursues favorable agreements with publishers. But, more people still buy digital music than ebooks from Amazon.
About one-third of book and game buyers downloaded their purchases, but only one-sixth of movie purchases were downloads. That means a lot more people are still buying movies as physical DVDs.
CIRP also found that people hate paying for premium shipping: 93% of customers use standard shipping, free Super Saver shipping, or Prime free 2-day shipping.
CIRP based its findings on surveys of 1,100 people who bought something on Amazon over an eight-month period.