“The customer’s desire for convenience, combined with an expectation of greater security, is creating an environment where biometric-based identity authentication at airports will be more readily accepted by passengers – particularly if it is optional, such as a registered traveller scheme, rather than mandated,” said Mr Chavali.
“In the past few years mobile technology has further simplified the customer check-in and boarding experience via barcodes delivered to and accessed on a smartphone. Most recently we have seen airlines use radio frequency identification (RFID) technology in bag tags for frequent flyers to facilitate self-service baggage check-in. This trend will continue – so it is essential the verification of passenger identity keeps up with it,” Mr Chavali said.
Consumer readiness for opt-in biometric-based identity programmes is underscored by recent findings in the Unisys Security Index research which found that consumers worldwide are willing to sacrifice some level of privacy to increase safety when traveling by air. For example 77 percent of New Zealanders, 91 percent of citizens in the UK, 85 percent of Australians and 57 percent of U.S. citizens said they would provide biometric data to increase flight security.
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