Four years into the foreclosure crisis, banks say they've made major improvements in how they handle struggling homeowners.
They've promised, for example, not to foreclose on homeowners who are being considered for mortgage modifications.
But that's still happening.
Consider the cases of Laurie Pinkerton and Lisa Peterson.
The two women, both Californians and Bank of America customers, had been assured by the bank that they wouldn't lose their homes before they'd been evaluated for a possible modification. Both had their homes sold last month.
Such cases are particularly senseless, because simply modifying the mortgage by reducing the monthly payment might be in the interest not only of the homeowner, but also of the investor who owns the mortgage. Both Pinkerton and Peterson said their homes were sold after foreclosure for far less than they're worth.
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