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News Link • Technology: Computer Hardware

BlackBerry Service Restored, Company Says

• online.wsj.com

Research In Motion Ltd. said it has fully restored service to its global network early Thursday, as it ramped up communication with carriers and customers—apologizing for the continued delays.

Co-chief executive Mike Lazaridis—who has stayed out of the public eye since Monday, when outages first struck Europe and other markets—appeared on a conference call early Thursday. He apologized for the outages and said the backlog of messages that had clogged systems since Monday is being cleared up.

The outage started with a failure in RIM's European data center, and cascaded across the world. Mr. Lazaridis said the outage was the largest in its history and likely caused by a hardware problem. "We don't know why the switch failed in the particular way that it did," he said.

 

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