About 50 minutes into the show, McAfee gets into 2 examples of bureaucratic mayhem using Bureau of Indian Affairs and the TSA as examples. For a broader view of what underlies bureaucratic mayhem, I offer the following three (somewhat dated, but still relevant) resources: C. Northgood Parkinson's "Parkinson's Law". In this work, Parkinson shows that the growth of a bureaucracy is NOT a function of its mission or its efficacy in carrying out that mission. This work is the the basis for: "The Peter Principle " by Laurence J. Peter and Raymond Hull. We've all heard the old adage: "Bureacrats rise to their level of incompetence." This book is the source of that. Malice in Blunderland by Thomas L. Martin (http://www.amazon.com/Malice-Blunderland-Thomas-L-Martin/dp/0070406340/ to avoid mixups with another book with the same title) has more examples. If the idea of knowing the underpinnings of bureaucratic mayhem piques your interest, these are three very good titles. DC Treybil