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News Link • Economy - Economics USA

Outsourced Call Centers Return, To U.S. Homes

Lost In Translation: Call Center Blues

American customers say they have more trouble getting inquiries resolved efficiently when they're routed to call centers outside the U.S.

Graphic showing differences in service quality of call centers within the U.S. And outside the U.S.
Notes The Contact Center Satisfaction Index is based on online surveys of more than 1,500 adults. Respondents called a contact center within the past month and spoke with a customer service representative. CFI Group used the American Customer Satisfaction Index methodology to conduct the research.

1 Comments in Response to

Comment by Ed Vallejo
Entered on:

I saw this and went to post it, but you beat me to it!  Good eye - it's nice having you back in the mornings instead of being stuck on the radio. 

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