The customer attempting to pay his mortgage, firefighter Robert Somerton, recorded the ordeal in Lakeport branch which made the bank manager so upset that he called the police. The police detained Somerton for a half hour before releasing him with a warning that he may never return to that BoA branch or he'll be arrested.
"I was shocked. I had no idea this would happen. Since when does a bank not accept cash?" Robert wrote after the affair.