CBSA spokesman Chris Kealey offered a curious reassurance to passengers: “It is important to note that even though audio technology is installed, no audio is recorded at this time. It will become functional at a later date.” However, when that occurs, the technology, “will record conversations.” Officials insist that the constant monitoring will help them deal with gangs and crime. It will also produce a zone of continual monitoring and recording for citizens. In both the United States and Canada, citizens are gradually becoming desensitized to surveillance. The danger is that this will become the new normal.