Utility companies are entrusted with precious resources and often have a government granted monopoly on the products provided to their customers. Goods and services provided by companies that face competition must work to earn your business. Competition is good for consumers, but it’s usually lacking with utility companies.
Water is essential to life. No one would live more than a few days without it, yet few people live in an environment where it’s feasible to dig a well. Thus, most people are dependent upon water supplied from a municipal source monopoly.
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