So how do you train clerks to memorize the names and prices of more than a hundred varieties? If you’re a popular bakery chain like Donq, where employee turnover is high, you don’t. One of its Tokyo locations now uses a system that relies on a smart cash register capable of identifying treats by sight rather than depending on a flunky cashier who can’t.
The solution wasn’t obvious right away. A pilot test at another Japanese bakery proved that offering more kinds of bread meant earning more dough, but employees couldn’t remember all the prices. So the shop tried wrapping each item in cellophane and slapping on a barcode sticker.
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