According to CBS News, the banking error also triggered overdraft fees on many checking accounts as customers around the country were mistakenly informed they had a zero balance. The bank's phone lines were reportedly jammed through the night as angry customers demanded answers for the embarrassing mistake. Wells Fargo later put out a brief statement on Twitter explaining the situation.
Some customers may be having an issue with their Bill Pay transactions. We are working to fix the issue and resolve this tonight. Thanks for your patience.
— Wells Fargo (@WellsFargo) January 18, 2018
The social media outrage was immediate as customers replied to the statement, many who were left without a way to pay for any goods.
Utterly ridiculous, overdraft and in negative, four payments taken out twice…at gas station to be told that WF card has been rejected only then found out by logging into online wellsfargo account. SERIOUSLY!!! I wonder who will compensate the customers for the stress of this!!!