As the Wall Street Journal notes, "Managers and baristas regularly deal with a range of problems in the restrooms, from drug use to defecation outside the toilets, according to some current and former employees."
"Drug use wasn't happening in the bathroom every day, but it was definitely something that was happening once a week. The cops were called a lot," said 21-year-old Darrion Sjoquist, a former Seattle Starbucks barista.
Once, when he was taking out the bathroom trash, he said he was pricked by a hypodermic needle. He said he and other Seattle baristas asked Starbucks to install Sharps containers—the kind of locked boxes found in doctors' offices—in the bathrooms, to encourage drug users to properly dispose of their needles. -WSJ
As Starbucks transitions to their all-inclusive bathroom policy following an embarrassing incident in which the police were called on two black customers who asked to use the bathroom without purchasing anything, the company faces sagging sales and unhappy customers.