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Tesla Sinks Into "Delivery Logistics Hell" as Musk Launches In-House Collision Repair


As Tesla continues to struggle with the logistics of not only producing, but also delivering thousands of cars per week, the company's Chief Executive Officer apparently took this as a cue to spread the company's resources even thinner. Elon Musk made a bold new claim over the weekend: Tesla is now going to take on performing most collision repairs in house.

Musk addressed the issue when he tweeted about outside firms taking "weeks to months" for repairs to be completed in response to customer complaints. We recently documented that the poor response from Tesla service, combined with a lack of capable dealers and aftermarket parts, has forced some Tesla owners to resort to fixing their own vehicles instead of bringing them for service. The Tesla owner highlighted in our earlier story reportedly underwent such a "painful" process to seek out repairs for his Model S that at one point he even "considered destroying [his] car".

Musk followed up with even bolder claims, tweeting that he had seen some Tesla collision repair operations "completing within 24 hours". He also said that the company was aiming for same day collision repairs "soon" and then, eventually "under an hour".

Musk also tweeted that his goal was for a repaired car to wind up "better than before [the] accident". 

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