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News Link • Robots and Artificial Intelligence

As Seattle's new hotels roll out automation to serve guests, workers worry

• https://www.seattletimes.com By Melissa Hellmann

The glowing white cylinder was accompanied by an operator teaching it the layout of the new Seattle hotel, similar to training a dog to walk on a leash. Once the robot learns the lay of the land, it could deliver room-service meals or linens to guests.

The Pioneer Square hotel is the only property where the chain is considering using the robot, according to Hilton. But Adsuara, a lobby attendant at the hotel, said even this test phase has stoked "real fear" in the hotel's food and beverage department, where workers are concerned about job security.

From automated check-in to droids that carry bags to rooms, new technology is transforming the hospitality industry worldwide. As a result, hotel workers around the nation are seeking a say in the introduction of devices that could threaten their jobs.

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