A new report via payments company Square titled "Future of Restaurants" discusses an overview of how technology is sweeping through the industry. Square partnered with Wakefield Research to survey 500 restaurant owners and managers across the country.
They found an overwhelming number of owners and managers are pivoting towards automation in the kitchen and embracing the hub-and-spoke model.
About 91% of respondents said they have made or planning to make investments in kitchen automation technology.
So what's the rush to digitize the backend of a restaurant?
Well, as explained by Bruce Bell, Head of Square for Restaurants, he said:
"We're seeing more of a hub-and-spoke model with the kitchen at the center of it all. Restaurants embrace new channels for customers to interact with their business, effectively meeting them wherever they are. Each of these channels represents a revenue stream for the restaurant, and they connect to the same kitchen and are all managed by the same centralized POS system."