But critics say the slower delivery standards could cause problems such as late bill delivery while more broadly undermining the public's faith in the USPS.
Almost 4 of 10 pieces of first-class mail will see slower delivery, according to Paul Steidler, senior fellow at the Lexington Institute and an expert on the postal service. That "means mail delivery will be slower than in the 1970s," he said, calling DeJoy's plan "disastrous."
Starting on October 1, the postal service's current three-day delivery standard for first-class mail — letters, bills, tax documents and the like — will drop to delivery anywhere within the U.S. within five days. In other words, Americans should now expect that letters and other mail could take up to five days to reach their destinations, and vice versa.
The USPS will continue to have a two-day delivery standard for single-piece first-class mail traveling within a local area, a USPS spokeswoman said, adding that the postal service has improved its delivery standards in 2021.
"The postal service has shown steady improvements for all first-class mail, marketing and periodical mail categories over the last seven months," she said in an email to CBS MoneyWatch. "We have worked tirelessly to overcome challenges from recent storms and continue to recruit thousands of employees for the upcoming holiday peak season."
But critics like Steidler say people in rural areas, the disabled and the elderly will feel the effects of the new mail delivery standards. "It's the least fortunate who will be hurt hardest by this," he said. "Everything in American society is getting faster, it seems, except for the mail delivery — which is now going to get slower."