Suzanne Chase of Acton was talking about her husband, Doug, a Vietnam veteran who was diagnosed with a brain tumor in 2011.
In 2012, she tried to move his medical care to the Veterans Affairs hospital in Bedford.
"It was so difficult for him to take the ambulance ride into Boston, we wanted to be closer."
They waited about four months and never heard anything. Then Douglas Chase died in August 2012.
But two weeks ago, he got a letter, from the VA in Bedford, saying he could now call to make an appointment to see a primary care doctor.
"It was addressed to my husband and I opened it," said Suzanne Chase. "I was in complete disbelief."