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IPFS News Link • Business/ Commerce

Walmart's bid to cut shoplifting at self-checkout counters leads to surge in 'hostile' e

• https://nypost.comb By Lisa Fickenscher

The big-box chain — one of many retailers battling increasing theft that has eaten into their bottom lines — has armed employees with handheld devices that track purchases at self-checkout registers, an Insider report revealed.

However, the workers claim they are not properly trained to handle sticky-fingered shoppers, many of whom have hurled things at them or become aggressive when confronted for not scanning all their purchases, the outlet reported.

"It's really uncomfortable, and it becomes, like, a safety issue," one Walmart employee in Illinois told Insider.

The employees are instructed to disable the register when they suspect someone has failed to scan an item, giving the customer "no choice but to call for help," according to a former employee who posted a TikTok video about Walmart's procedures.

Employees are then told to "pretend something is wrong with the machine" and to steer the customer to an aisle where they will be checked out by a cashier, according to the video.


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