.... When the merchandise did not arrive, Jen began calling, but got the runaround from KlearGear and the order was canceled. At that point,the frustrated Jen Palmer wrote an account of her negative experiences with KlearGear on the complaint site, Ripoff Report. In describing her frustration with trying to reach somebody at the company to talk to, Jen wrote, “There is absolutely no way to get in touch with a physical human being. No extensions work.”

 

In 2012, more than four years later, KlearGear notified the Palmers they were being “fined” $3,500 for their negative review....