Those are some of the things we're learning this week as we visit the Elkhart, Indiana region, the RV Capital of the world. We're here to observe the production and get our first hands-on look at the brand new 2022 Keystone Arcadia 3250 RL Fifth Wheel that we're buying later this week.

But as we toured the production facilities and learned about the latest innovations in towables and RV manufacturing, we were able to spend some time with Jeff Runels, the President and CEO of Keystone, who took us through a tour of the factory, showed us how these award-winning and innovative 5th wheels are built.

But we also got him to sit down for an interview and talk about the post-pandemic state of the RV industry, new technologies, and a growing emphasis on customer service that can directly on a factory to customer level handle many repair or maintenance issues without sending the owner to an RV dealer's service shop.