The cabin crew member tried calling the captain for up to two minutes, but no answer. Finally the first officer "used an alternative entry method to gain access," said the airline official, Errol Burtenshaw. "Naturally, cabin crew operating the flight were concerned ... and became quite anxious.'' (They were even offered counseling after the flight.) The captain's excuse: He didn't respond because the plane was getting close to a navigational waypoint and a crew member was calling, not the first officer.