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News Link • Robots and Artificial Intelligence

Robots greet customers at world's first personless bank branch where humanoids manage EVERYTHING

•, ByKelly-Ann Mills

A bank has opened a branch run entirely by robots, who greet customers and manage accounts, in a world first.

The Shanghai branch of the China Construction Bank (CCB) is run purely by technology - with virtual reality, artificial intelligence and facial recognition all playing a part.

CCB, which is China's second biggest bank, already has 360 branches across the city, with smart machines appealing to its tech-savvy customers and slashing of staff costs making it a winner for bank bosses.

According to the South China Morning Post walking through the front door at the Jiujiang Road branch, users are met by a friendly looking humanoid that answers questions using voice recognition.

The store is equipped with several smart automated tellers capable of a range of services, including account opening, money transfer, foreign exchange, gold investment and the issue of wealth management products.

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