IPFS News Link • Economy - Economics USA
Outsourced Call Centers Return, To U.S. Homes
• NPR
Lost In Translation: Call Center Blues
American customers say they have more trouble getting inquiries resolved efficiently when they're routed to call centers outside the U.S.
Notes The Contact Center Satisfaction Index is
based on online surveys of more than 1,500 adults. Respondents called a
contact center within the past month and spoke with a customer service
representative. CFI Group used the American Customer Satisfaction Index
methodology to conduct the research.
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1 Comments in Response to Outsourced Call Centers Return, To U.S. Homes
I saw this and went to post it, but you beat me to it! Good eye - it's nice having you back in the mornings instead of being stuck on the radio.